Homecare service

Homecare patient advice

It has been brought to our attention that scammers are targeting patients around the country who receive medicines via the Homecare Route (Transplant, Cystic Fibrosis, Interstitial Lung Disease (ILD), Pulmonary Hypertension, Immunology and Lung defence).

We would like to remind all of our homecare patients that the service is totally FREE and under no circumstances would you ever be asked to supply your bank details to any of the homecare providers or anyone else in relation to the service.

If you have any concerns then please contact the pharmacy homecare team on 01223 638540 or phn-tr.pharmacyhomecare@nhs.net.

Royal Papworth Hospital has a dedicated pharmacy Homecare team, who, along with consultants, specialist nurses and pharmacists, are there to ensure your deliveries through Homecare are initiated, managed effectively and are there to support you.

There are just over 3,000 Royal Papworth Hospital patients receiving specialist medicine deliveries to their homes. Current therapies receiving agreed Homecare medication include; Cystic Fibrosis, Pulmonary Hypertension, Transplant, Interstitial Lung Disease, Lung Defence and Immunology. Medicines dispensed via the Homecare Service are delivered in a safe, secure and confidential manner by a third-party homecare provider.

Frequently asked questions

Please find below some answers to questions you may have about our Pharmacy service.

I’m running low on my medication and I have not heard anything yet, what should I do?

Please notify the pharmacy Homecare team at Royal Papworth if you have less than 14 days’ supply and have not heard from your homecare provider. The team will liaise with your homecare company on your behalf to arrange contact and delivery.

I will be away on holiday when my next delivery is due, what should I do?

You can speak directly to your homecare provider to reschedule your delivery to arrive prior to your departure. If your holiday is for a prolonged period of time then you can discuss this with the Homecare team at Royal Papworth Hospital who will liaise with your homecare company.

I have had a recent dose change, what happens next?

Your updated prescription will be forwarded onto your homecare provider and they will contact you in the normal way to arrange a delivery. Please be aware this can take up to 10 days.

I have recently moved address/have a new phone number, what should I do?

Please contact your clinic in the first instance and also the Pharmacy’s Homecare team with your new details and they will inform the homecare company. You should also confirm your details when arranging deliveries.

I work full time and cannot be there for my deliveries, what should I do?

Our homecare companies have many delivery options available. Options include delivery to places of work, friends, relatives and neighbours and evenings and weekends (not all delivery companies currently offer this service). Please discuss your concerns with the Pharmacy Homecare team at Royal Papworth Hospital.

I am disappointed with the service I am getting from the homecare company, what should I do?

Please contact your clinic or the Pharmacy Homecare team at Royal Papworth Hospital to discuss further.

How to contact the pharmacy Homecare team at Royal Papworth Hospital

The office is open between 0900 and 1700, Monday to Friday (excluding bank holidays). An answer machine is available at all times. Any messages left outside of these hours will be responded to on the next working day.You can contact the pharmacy Homecare team by telephone or e-mail:

Telephone:

Office direct line: 01223 638540, or via switchboard: 01223 638000.

Email:

phn-tr.pharmacyhomecare@nhs.net

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